Introduction

A leading Japanese logistics provider specializing in pharmaceutical distribution faced a growing demand for home delivery of prescription medicine. To meet this need, they required a solution to accurately estimate the arrival time of each order — focusing specifically on the “last mile,” the most complex and time-sensitive part of the delivery process. CodeComplete was brought in to design a lightweight web application that could support pharmacy staff and enhance the customer experience.

Team size

9 members

Industry

Pharmaceutical 

Technology

Nuxt.js, AWS, PostgreSQL

Highlights

 Value Delivered

  • Accurate time estimates for last-mile pharmaceutical deliveries
  • Reduced customer service calls related to delivery status
  • Improved trust and professionalism in the pharmacy delivery service

 Challenges

  • Medical deliveries are highly time-sensitive and require strict handling
  • Urban traffic and unpredictable conditions made estimation difficult
  • Pharmacy staff needed a simple, fast tool without additional training

 Solutions

  • Developed a lightweight web app accessible from pharmacy desktops
  • Integrated routing and traffic data to provide real-time estimates
  • Combined location, weather, and delivery history to refine predictions